Protect Your Time With Cancellation Courtesy Policy
Our cancellation policy makes rescheduling effortless, prevents last-minute charges, and ensures fair scheduling for all clients at La Ritz.
Cancellation Services and Rescheduling Options
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Details on canceling, rescheduling, and avoiding fees for your booked services.
Cancellation
"Mandatory to cancel or reschedule appointments 24-48 hours prior to appointment, otherwise, your card will be charged the full service amount."
Why Choose Our Cancellation Policy
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Clear, fair policies to protect your time and keep scheduling efficient.
Flexible Rescheduling Options
Reschedule up to 24 hours before your appointment without penalty, keeping your booking flexible and stress-free.
Clear Cancellation Terms
Understand fees, notice periods, and exceptions so you can cancel confidently and avoid unexpected charges.
Easy Online Management
Manage appointments, view policies, and make changes through our online portal any time for added convenience.
Respect For Schedules
Our policy protects therapist time and other clients by minimizing last-minute cancellations and maintaining service quality.
What Our Clients Say
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Read testimonials from our satisfied customers
10/10 stars for Miss Shinelle!
Her hands are that of an angel. The service, vibes, and mus...more
Great massage therapist it’s been over 10 years and it was worth every penny
Had the best couples massage ! Left feeling relaxed and my muscle pain was greatly diminis...more
Outstanding treatment!!! I will be back’nn
The massage was awsome.
Daija was excellent in her care with me. She was kind and patient as I talked her head off...more
Our Gallery
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See our work come to life--explore the gallery!
Cancellation Policy Frequently Asked Questions
Answers to common questions about canceling, rescheduling, fees, and special circumstances.
You can cancel up to 24 hours before your appointment to avoid a fee. Cancellations made within 24 hours may incur a charge equal to a percentage of the service or a flat fee, depending on appointment type.
Late cancellations made within the 24-hour window may be subject to a fee. We communicate specific charges at booking; exceptions are considered for emergencies. Contact us as soon as possible and we’ll review your situation with compassion and clarity.
Log into your account or use our booking link to select a new date and time. If online options aren’t available, call or email the spa and our team will reschedule for you and confirm the updated appointment details.
Yes. We evaluate emergency situations case-by-case and may waive fees for documented illnesses, family emergencies, or severe travel issues. Please contact us promptly with details and any supporting documentation so we can consider an exception and help rebook without penalty when appropriate.
No-shows are treated as missed appointments and may incur full service charges. Repeated no-shows could require a deposit for future bookings. If you have extenuating circumstances, contact us immediately and we’ll review the situation with care.
Group and package bookings often have specific notice requirements and different fee structures. Please review the terms provided at purchase or contact our reservations team. We’ll outline options, any applicable penalties, and work with you to find suitable alternatives when possible.