Flexible Cancellation Policy Keeps Your Appointments Stress-Free
Policy for canceling or rescheduling appointments. This ensures that scheduling is efficient and clients avoid unnecessary charges for missed appointments.
Cancellation Services and Rescheduling Policies
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Clear steps to cancel or reschedule your appointment online or by phone.
Cancellation
Cancellation
"Mandatory to cancel or reschedule appointments 24-48 hours prior to appointment, otherwise, your card will be charged the full service amount."
Why Choose Our Cancellation Policy
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Thoughtful rules that balance client flexibility with fair scheduling for our staff.
Easy Online Changes
Change or cancel appointments through our secure booking system anytime, giving you fast control without calling.
24-Hour Notice Window
Notify us at least 24 hours before your appointment to avoid cancellation fees and hold your spot.
Emergency Exceptions Available
We consider emergencies and unexpected events; contact us with documentation and we'll review fees compassionately.
Late Arrival Policy
Arriving late may shorten treatment time; we'll do our best to accommodate without affecting other clients.
What Our Clients Say
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Read testimonials from our satisfied customers
Extremely grateful that Kam was able to fit me in for a deep tissue massage with Teisha! W...more
Wonderful and exceptional! I had a fantastic experience and highly recommend
The experience was amazing 🤩
In love ❤️
My experience was absolutely amazing from start to finish! Kamrya was an exceptional recep...more
This is my third time being serviced by La Ritz. Great customer service, cozy, and warm se...more
Our Gallery
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See our work come to life--explore the gallery!
Common Cancellation Questions and Answers
Answers to frequent questions about canceling, rescheduling, fees, and exceptions.
Our standard cancellation policy requires at least 24 hours' notice to avoid fees. Cancellations made within 24 hours may incur a charge up to 50% of the service. Exceptions may apply for emergencies; contact us and we'll review your case.
Reschedule online through our booking portal or call us at least 24 hours before your appointment. Changes made within the notice period are free. Late change requests may be treated as cancellations and could result in fees depending on service length.
If you miss your appointment without prior notice, a no-show fee up to 50% of the booked service may apply. We’ll consider first-time or emergency situations case-by-case; please contact us immediately to explain and possibly waive the fee.
Yes. We evaluate emergencies, sudden illnesses, and travel disruptions individually. Provide documentation when possible and contact us promptly. If approved, fees may be reduced or waived; our goal is fairness while maintaining appointment availability for other clients.
Use our online booking system, call the salon, or email reservations. Provide your name, appointment date and time, and reason if possible. Confirmations will be sent for successful cancellations to avoid misunderstandings.
If you're late, we'll try to provide as much of your service as time allows. For significant delays we may shorten service or reschedule. Late arrivals may still be charged partially to compensate the scheduled provider and maintain timetables.
Read more about Cancellation
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Explore our latest insights and guides on Cancellation.
Cancellation
Cancellation: How Long It Stays on Your Record and How to Avoid Fees
Published On: October 15, 2026