Frequently Asked Questions

Get answers to common questions about Deposit.

A deposit secures your appointment time, reserves your chosen therapist, and holds services until arrival. It is applied toward your total service cost. Cancellation or rescheduling policies may affect refunds; please review our terms or contact the spa for specifics.

Refundability depends on notice and our cancellation policy. Typically deposits are refundable with sufficient advance notice; otherwise they may be retained or applied to a future booking. Contact us to discuss your situation and possible exceptions.

You can pay the deposit online through our secure booking portal using major credit or debit cards. After selecting service and time, follow the checkout prompts. You'll receive an email confirmation and a receipt showing the deposit applied to your appointment.

Transfers may be allowed with advance notice. If you'd like to transfer your deposit to another person, date, or service, please contact us as soon as possible. Transfers depend on availability and management approval; we'll do our best to accommodate you.

No. Deposits are applied toward the service total but typically do not include gratuity, taxes, or additional add-ons. You can pay the remaining balance and gratuity at checkout; if you prefer to pre-authorize gratuity, notify us and we'll arrange options.

If you're late, we'll do our best to accommodate your remaining time and the deposit will still apply. Significant lateness may require shortening or rescheduling services, and cancellation rules could affect refundability. Call us if you're running late to discuss options.